What do we need to bring to our Gatlinburg or Pigeon Forge cabin?
YYou need to supply your own share of food, drinks, and charcoal and lighter fluid for the charcoal grills. We provide your linens and a starter supply of trash bags, paper towels, toilet paper, bar soap, and dish detergent. If you are staying for an extended period of time, you will need to supply extras. We only provide 1 towel and 1 washcloth per person in the cabins, so if your cabin does NOT have a washer and dryer, you may need to bring extra.
If your cabin has a propane grill, you will have to provide the gas. A tank will be provided, but if it is empty, Cabins For You is not responsible for refills.
How do we get directions?
You can easily call our office at 1-800-684-7865 or email us at firstname.lastname@example.org to request directions. When you make a reservation, you will receive directions via email, mail, or fax.
Where do we pick up the key?
Our cabins do not have keys. Each cabin has an electronic key pad with a set of numbers on it. Two days before your check-in date we will call you with the key code for the cabin. You will use this code every time you enter the cabin. The lock button for the door is located in the center of the key pad (unless otherwise stated).
Where do we place linens when we check-out?
You will just place towels and washcloths in the bath tub. We will take care of bedding.
Do you allow pets in your cabin rentals?
Some of our cabins do allow pets for an additional fee. Check out our Pet-Friendly Cabins page where we have conveniently gathered all of our pet-friendly properties. There is a pet fee of $50 per pet when staying at any of our pet-friendly cabins.
What is check-in time? Checkout time?
Check-in time is 4:00 p.m. or after. If you happen to arrive early, you can call us at the office to see if an early check-in is available. Availability is dependent on whether or not the cabin has been cleaned and inspected. The earliest we can allow you to check in without a charge is 2 p.m. Anything earlier will result in a $25 charge per hour.
Check-out time is 11 a.m. There are VERY few exceptions to this rule as we have to have time to get the cabin ready for the next guests. If you would like to inquire about the possibility of a late checkout, you may speak with your reservation specialist on the morning of your departure.
How can I make a reservation? How are the payments made? Do we pay it all in full when we make the reservation?
You can either make a reservation online or call our toll free number at 1-800-684-7865 to speak with a reservation specialist.
We accept payments via credit card, OVERNIGHT money orders, or checks; however, checks are only accepted if your check-in date is more than 30 days away, and it must be in the office within 7 days of making your reservation to avoid cancellation.
If you make a reservation within a month of your desired stay, then the full amount is due the day the reservation is made. If the reservation is within 6 months of your desired stay, half the balance is due at the time of reservation; 1 month before your check-in date, the remaining balance is due. If the reservation is beyond 6 months, one night’s rental is due at the time of reservation, half the remaining balance is due 6 months before your check-in date, and the remaining balance is due 1 month before check-in.
What is the cancellation policy?
If we can re-book your cabin dates, then we will refund your money the amount for which it was re-booked, excluding the reservation fee. The reservation fee is non-refundable. There is a $35.00 charge for moving cabins or moving dates.
You cannot cancel or move dates within 3 months of your reservation date. Cabins 5 bedrooms and larger cannot be canceled within 6 months of your check-in date. Refunds are not given for any cancellation beyond this time frame.
Check out our Gatlinburg Travel Advice article for information on Trip Insurance.
What happens if I need to cancel and it is beyond my control?
We understand things happen that you may not have control over. We offer Trip Insurance to all of our guests for your protection. You can call our office for more inormation!
What is the minimum night stay?
There is a 2-night minimum stay unless your trip is booked last minute. We require a 3-night minimum stay on all of our cabins for Memorial Day, Labor Day, and the 4th of July. For Christmas, New Year's, and Thanksgiving there is a 3-night minimum stay for our 1-2 bedrooms and a 5-night minimum stay for 3 bedrooms and larger. Please call our toll free number at 1-800-684-7865 to speak with a reservation specialist.
Is there a list of emergency numbers posted inside each cabin?
Yes, there is a list of emergency phone numbers in each cabin. To speak with someone in Guest Relations, call our main line at 1-800-684-7865 and press option 2.
How do you handle maintenance problems while we are there?
Please call our office and notify us about your problem as soon as possible. We will send someone from maintenance. Most problems are usually minor and can be corrected on the same day. Remember: the earlier you get in touch with us with a problem, the sooner it can be corrected.
What happens if we have to leave our vacation early?
You will need to call our office at 1-800-684-7865 and speak with a manager about your situation. We will try our best to work out a solution with you.
What other fees are included in your total cost of the cabin?
We charge a reservation fee and cleaning fee. Both vary depending on the cabin size.
What is the security hold for?
The security hold is to ensure that you will treat our cabins with respect. You ARE responsible for any damages to the cabin made during your stay. There is a security hold for any cabin with 3 bedrooms or more, and the prices are $250.00, $350.00, and $500.00. This hold takes place 2 days prior to arrival.
If you send us a check, we will deposit it, but it will be refunded after the cleaners have verified there are no damages. If you use a credit card for the security hold, we will not charge the card unless there are damages to the cabin. In the event there are damages, we will notify you of these problems. All security holds are collected 2 days before your check-in date.
Are we responsible for cleaning before we check out?
You are responsible for making sure the cabin is still in good condition. We will expect you to put the trash in the proper outside containers, clean up the dishes you use, and clean up any large mess you make while you are staying there. We expect our guests to be respectful of the property and treat it as if it were their own.
What is the reservation agreement for?
The reservation agreement simply states that you understand that you are responsible for any damages to the cabin that may occur while you are there. If you arrive and you notice problems, you may call our office to let us know; these problems will be documented on your reservation. We must have a signed reservation agreement on file in our office before you check in.
Where are your cabins located?
Our mountain cabins are located in various places in Gatlinburg, Pigeon Forge, and Sevierville. Some are within walking distance to town and not so secluded while others are farther away from town and much more private. It all just depends on the amount of privacy and location you want.
What if the cabin we book goes off program?
We do our best to provide the most up-to-date and accurate information for our cabins. Each cabin, however, is individually owned and insured. Cabins For You is not responsible for errors due to changes made by owners. If an owner removes their property(ies) from the rental program, we will do our best to accommodate you. You will either A) be provided with a cabin of equal or lesser value to the one you booked or B) be refunded your full reservation amount if replacement is not possible.
Will cabin prices and/or amenities change?
Cabin prices, specials, peak/holiday seasons, and cabin amenities are subject to change with or without notice. We will do our best to keep published prices and amenities up to date.