Cabins For You Cabin Rentals | Frequently Asked Questions
What do we need to bring to our Gatlinburg and Pigeon Forge cabin?
You need to supply your own share of food, drinks, and charcoal and lighter fluid for the charcoal grills. We provide your linens, towels, trash bags, cooking utensils, paper towels, 2 toilet paper rolls per bathroom (you might need more), firewood, dish detergent and bar soap. We only provide 2 towels per person in the cabins so if your cabin does NOT have a washer and dryer you may need to bring extra.
How do we get directions?
You can easily call our office at 1-800-684-7865 or email us at firstname.lastname@example.org to request directions. When you make a reservation you will receive directions via e-mail, mail or fax.
Where do we pick up the key?
Our cabins do not have keys. Each cabin has been installed with an electronic key pad with a set of numbers on it. Two days before your check-in date we will call you with the key code for the cabin. You will use this code every time you enter the cabin. The lock button for the door is located in the center of the key pad.
Where do we place linens when we check-out?
You place linens (sheets, towels, etc.) in the bath tub. DO NOT PLACE QUILTS OR BEDSPREADS IN THE TUB!
Do you allow pets in your cabin rentals?
Some of our cabins do allow pets for an additional fee. Check out our Pet Friendly Cabins page where we have conveniently gathered all of our Pet Friendly properties.
What is check-in time? Check-out time?
Check-in time is 4:00 p.m. or after. If you happen to arrive early and the cabin is already clean, you can call us at the office to see if an early check-in is available. If you know you will be arriving early, you can insure that you can get in the cabin up to 2 hours early for an additional $25.
Check-out time is 11 a.m. There are absolutely NO exceptions to this rule as we have to have time to get the cabin ready for the next guests. If you require a late check-out you may speak with your reservationist at the time of your reservation ONLY.
How can I make a reservation? How are the payments made? Do we pay it all in full when we make the reservation?
You can either make a reservation online or call our toll free number at 1-800-684-7865 to speak with a reservationist. Check our Contact page for office hours.
We accept payments via credit card, OVERNIGHT money orders or checks (checks are usually for large groups only).
If you make a reservation within a month of your desired stay, then the full amount is due the day the reservation is made. If the reservation is within 6 months of your desired stay, half the balance is due at the time of reservation and then 1 month before your check-in date the remaining balance is due. If the reservation is beyond 6 months, one night’s rental is due at the time of reservation, half the remaining balance is due 6 months before your check-in date and 1 month before the remaining balance is due.
What is the cancellation policy?
For cabins smaller than five bedrooms guests cannot cancel or move dates within three months of their check-in date. For cabins five bedrooms and larger guests cannot cancel or move dates within 6 months of their check-in date. There is a $35.00 cancellation fee for moving dates, moving cabins, or canceling your reservation.
If guests decide to cancel within three months (under five bedrooms) or within six months (five bedrooms and up), guests will only be refunded if the cabin rebooks. Also, guests will only be refunded the amount at which the cabin rebooks. There is a $35.00 cancellation fee for canceling your reservation.
Check out our Gatlinburg Travel Advice article for information on Trip Insurance.
What happens if I need to cancel and it is beyond my control?
We understand things happen that you may not have control over. You can call our office and speak with a manager about the problem. We will try our best to help you out in any way possible.
What is the minimum night stay?
There is a 2 night minimum for most dates. In our large group cabins, Christmas and 4th of July are a 3 night minimum and Thanksgiving is a 4 night minimum. For one night stays you will have to call our toll free number at 1-800-684-7865 to speak with a reservationist.
Is there a list of emergency numbers posted inside each cabin?
Yes, there is a list of emergency phone numbers in each cabin.
How do you handle maintenance problems while we are there?
Please call our office and notify us about your problem as soon as possible, and we will send someone from maintenance. Most problems are usually minor and can be corrected on the same day. Remember: the earlier you get in touch with us with a problem, the sooner it can be corrected.
What happens if we have to leave our vacation early?
You will need to call our office at 1-800-684-7865 and speak with a manager about your situation. We will try our best to work out a solution with you.
What other fees are included in your total cost of the cabin?
For the 1 and 2 bedroom cabins there is a $20 hot tub fee, $45 reservation fee, and a $10 cleaning fee.
For our 3 bedroom and up cabins there is a $20 hot tub fee, $45 reservation fee and a cleaning fee, depending on the number of rooms in the cabin.A select few cabins have slightly different rates
What is the security hold for?
The security hold is to insure that you will treat our cabins with respect. You ARE responsible for any damages to the cabin made during your stay. There is a security hold of $250 for cabins 3 - 6 bedrooms. Any cabin 7 bedrooms and larger has a $500 security hold.
If you send us a check we will deposit it but it will be refunded after the cleaners have verified there are no damages. If you use a credit card for the security hold, we will not charge the card unless there are damages to the cabin, and even then we will notify you of these problems. All security holds are collected 2 days before your check-in date.
Are we responsible for cleaning before we check-out?
You are responsible for making sure the cabin is still in good condition. We will expect you to put the trash in the proper outside containers, clean up the dishes you use, and clean up any large mess you make while you are staying there. We expect our guests to be respectful of the property and treat it as if it were their own.
What is the reservation agreement for?
The reservation agreement just states that you understand that you are responsible for any damages to the cabin that may occur while you are there. If you arrive and you notice problems you may call our office to let us know and these problems will be documented on your reservation. We must have a signed reservation agreement on file in our office before you check-in.
Where are your cabins located?
Our mountain cabins are located in various places in Gatlinburg, Pigeon Forge and Sevierville. Some are within walking distance to town and not so secluded while others are farther away from town and much more private. It all just depends on the amount of privacy and location you want.