What do we need to bring to our Gatlinburg and Pigeon Forge cabin?
You need to supply your own share of food, drinks, and charcoal and lighter fluid for the charcoal grills. We provide your linens, towels, trash bags, cooking utensils (you may need specialty items), paper towels, 2 toilet paper rolls per bathroom (you might need more), firewood, dish detergent, and bar soap. We only provide 2 towels per person in the cabins so if your cabin does NOT have a washer and dryer you may need to bring extra.
How do we get directions?
You can easily call our office at 1-800-684-7865 or email us at firstname.lastname@example.org to request directions. When you make a reservation you will receive directions via e-mail, mail or fax.
Where do we pick up the key?
Our cabins do not have keys. Each cabin has been installed with an electronic key pad with a set of numbers on it. Two days before your check-in date we will call you with the key code for the cabin. You will use this code every time you enter the cabin. The lock button for the door is located in the center of the key pad.
Where do we place linens when we check-out?
You place linens (sheets, towels, etc.) in the bath tub. DO NOT PLACE QUILTS OR BEDSPREADS IN THE TUB!
Do you allow pets in your cabin rentals?
Some of our cabins do allow pets for an additional fee. Check out our Pet Friendly Cabins page where we have conveniently gathered all of our Pet Friendly properties. There is a pet fee of $50 per pet when staying at any of our pet friendly cabins!
What is check-in time? Check-out time?
Check-in time is 4:00 p.m. or after. If you happen to arrive early and the cabin is already clean, you can call us at the office to see if an early check-in is available. If you know you will be arriving early, you can insure that you can get in the cabin up to 2 hours early for an additional $25.
Check-out time is 11 a.m. There are absolutely NO exceptions to this rule as we have to have time to get the cabin ready for the next guests. If you require a late check-out you may speak with your reservationist at the time of your reservation ONLY.
How can I make a reservation? How are the payments made? Do we pay it all in full when we make the reservation?
You can either make a reservation online or call our toll free number at 1-800-684-7865 to speak with a reservationist. Check our Contact page for office hours.
We accept payments via credit card, OVERNIGHT money orders or checks (checks are usually for large groups only).
If you make a reservation within a month of your desired stay, then the full amount is due the day the reservation is made. If the reservation is within 6 months of your desired stay, half the balance is due at the time of reservation and then 1 month before your check-in date the remaining balance is due. If the reservation is beyond 6 months, one night’s rental is due at the time of reservation, half the remaining balance is due 6 months before your check-in date and 1 month before the remaining balance is due.
What is the cancellation policy?
If we can re-book your cabin dates, then we will refund your money the amount for which it was re-booked. There is a $35.00 charge for cancellations, moving cabins, or moving dates.
You cannot cancel or move dates within 3 months of your reservation date. Cabins 5 bedrooms and larger cannot be canceled within 6 months of your check in date. Refunds are not given for any cancellation beyond this time frame.
Check out our Gatlinburg Travel Advice article for information on Trip Insurance.
What happens if I need to cancel and it is beyond my control?
We understand things happen that you may not have control over. You can call our office and speak with a manager about the problem. We will try our best to help you out in any way possible.
What is the minimum night stay?
There is a 2 night minimum unless your trip is booked last minute. We require a 3 night minimum on all of our cabins for: Memorial, Labor Day, and the 4th of July. For: Christmas, New Years, and Thanksgiving there is a 3 night minimum for our 1-2 bedrooms and for our 3 bedrooms and larger cabins there is a 5 night minimum stay. You will have to call our toll free number at 1-800-684-7865 to speak with a reservationist.
Is there a list of emergency numbers posted inside each cabin?
Yes, there is a list of emergency phone numbers in each cabin. The main emergency number is: 1-800-684-7865 ex. 708
How do you handle maintenance problems while we are there?
Please call our office and notify us about your problem as soon as possible, and we will send someone from maintenance. Most problems are usually minor and can be corrected on the same day. Remember: the earlier you get in touch with us with a problem, the sooner it can be corrected.
What happens if we have to leave our vacation early?
You will need to call our office at 1-800-684-7865 and speak with a manager about your situation. We will try our best to work out a solution with you.
What other fees are included in your total cost of the cabin?
We charge a reservation fee and cleaning fee. Both vary depending on the cabin size.
What does a Damage Waiver cover?
It covers up to $1,500 worth of accidental damages.
When do guests no longer have the option to add the Damage Waiver
10 Days after booking
How much does a Damage Waiver cost to add to a reservation?
What is the security hold for?
The security hold is to insure that you will treat our cabins with respect. You ARE responsible for any damages to the cabin made during your stay. There is a security hold for any cabin with 3 bedrooms or larger and the price is $250.00, $350.00, and $500.00. This hold takes place 2 days prior.
If you send us a check we will deposit it but it will be refunded after the cleaners have verified there are no damages. If you use a credit card for the security hold, we will not charge the card unless there are damages to the cabin, and even then we will notify you of these problems. All security holds are collected 2 days before your check-in date.
Are we responsible for cleaning before we check-out?
You are responsible for making sure the cabin is still in good condition. We will expect you to put the trash in the proper outside containers, clean up the dishes you use, and clean up any large mess you make while you are staying there. We expect our guests to be respectful of the property and treat it as if it were their own.
What is the reservation agreement for?
The reservation agreement just states that you understand that you are responsible for any damages to the cabin that may occur while you are there. If you arrive and you notice problems you may call our office to let us know and these problems will be documented on your reservation. We must have a signed reservation agreement on file in our office before you check-in.
Where are your cabins located?
Our mountain cabins are located in various places in Gatlinburg, Pigeon Forge and Sevierville. Some are within walking distance to town and not so secluded while others are farther away from town and much more private. It all just depends on the amount of privacy and location you want.