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Have
Questions? We got the Answers!
What do
we need to bring to our Gatlinburg and Pigeon Forge
cabin?
You
need to supply your own share of charcoal and lighter
fluid for the charcoal grills, food and drinks. We
provide your linens, towels, trash bags, cooking
utensils, paper towels, 2 toilet paper rolls per
bathroom (you might need more), firewood and a
small amount of laundry detergent, dish detergent
and bar soap. We only provide 2 towels per person in the
cabins so if your cabin does NOT have a washer and dryer
you may need to bring extra.
How do
we get directions?
You can
easily call our office at 1-800-684-7865 or email us at
info@cabinsforyou.com
to request directions. There is also a map on our
website with some the cabins listed on it. When you make
a reservation you will receive directions via e-mail,
mail or fax.
Where
do we pick up the key?
Our
cabins do not have keys. Each cabin has been installed
with an electronic key pad with a set of numbers on it.
2 days before your check-in date we will call you with
the key code for the cabin. You will use this code every
time you re-enter the cabin. The lock button for the
door is located in the center of the key pad.
Where
do we place linens when we check-out?
You
places linens (sheets, towels, etc.) in the bath tub.
DO NOT PLACE QUILTS OR BEDSPREADS IN THE TUB!!
Do you
allow pets in our cabin rentals?
Some of
our cabins do allow pets for an additional fee of $50.
If the cabin is pet friendly it will list that on the
amenities when you view the cabins.
What is
check-in time? Check-out time?
Check-in time is 4:00 p.m. or after.
If you happen to arrive early and the cabin is already
clean, you need to call us at the office. Sometimes we
will let you go in early. However, you can insure that
you can get in the cabin up to 2 hours early for an
additional $25. Check-out time is 11 a.m.
There are absolutely NO exceptions to this rule. We have
to have time to get the cabin ready for the next guests.
However, if you absolutely have to have a late check-out
you may speak with our reservationist at the time of
your reservation ONLY.
How can
I make a reservation? How are the payments made? Do we
pay it all in full when we make the reservation?
You can
either make a reservation online or call our toll free
number at 1-800-684-7865 so speak with a reservationist.
We are available to help you Monday - Wednesday 8 a.m.
to 9:30 p.m., Thursday - Friday 8 a.m. to 9 p.m.,
Saturday 8 a.m. to 7 p.m. and Sunday 1 p.m. to 9 p.m.
Payments are made with either a credit card, an
OVERNIGHT money order or a check (checks are usually
for large groups only)
If
you make a reservation within a month the full amount is
due the day the reservation is made. If the reservation
is within 6 months, half the balance is due at the time
of reservation and the 1 month before your check-in date
the remaining balance is due. If the reservation is
beyond 6 months, one night’s rental is due at the time
of reservation, half the remaining balance is due 6
months before your check-in date and 1 month before the
remaining balance is due.
What is
the cancellation policy?
You
cannot cancel or move dates within 2 months of your
check-in date, unless it is approved by the manager. If
you cancel or move dates before 2 months of your
check-in date you will be refunded ONLY if the cabin
rebooks for the amount it rebooks for. (example: if
someone gets it cheaper than you did, you will be
refunded the price they paid for it) If the cabin DOES
NOT rebook you will lose your money. There is also a
$25.00 cancellation fee for moving dates, moving cabins
or canceling.
What
happens if I need to cancel and it is beyond my control?
We
understand that things happen that you may not have any
control over. You can call our office and speak with the
manager about this problem. We will try our best to help
you out in any way possible.
What is
the minimum night stay?
There
is a 2 night minimum for most dates. In our large group
cabins, Christmas and 4th of July are a 3
night minimum and Thanksgiving is a 4 night minimum. For
one nights you will have to call our toll free number at
1-800-684-7865 to speak with a reservationist.
Is
there a list of emergency numbers posted inside each
cabin?
Yes,
there is a list of emergency phone numbers listed in
each cabin.
How do
you handle maintenance problems while we are there?
You
will call our office, tell us about your problem and we
will call and send someone from maintenance. Most
problems are usually minor and can be corrected on the
same day. *Remember: the earlier you get in touch
with us with a problem, the sooner it can be corrected.
What
happens if we have to leave our vacation early?
You
will have to call our office at 1-800-684-7865 and speak
with a manager about your situation. We will try our
best to work out a solution with you.
What
other fees are included in your total cost of the cabin?
For the
1 and 2 bedroom cabins there is a $20 hot tub fee and a
$45 reservation fee. For our 3 bedroom and up cabins
there is a $20 hot tub fee, $45 reservation fee and a
cleaning fee, depending on the number of rooms in the
cabin.
What is
the security hold for?
The
security hold is to insure that you will treat our
cabins with respect. You ARE responsible for any damages
to the cabin made during your stay. The security hold is
made for a 4 bedroom or larger group cabin. The 4
bedroom security holds are $250. Anything larger than a
4 bedroom has a $500 security hold. If you send us a
check we WILL deposit it but it will be refunded after
the cleaners have verified there are no damages. If you
use a credit card for the security hold, it does not
actually run on the card UNLESS there are damages to the
cabin. (we will notify you of these problems) All
security holds are ran 2 days before your check-in date.
Are we
responsible for cleaning before we check-out?
You are
responsible for making sure the cabin is still in good
condition. We will expect you to clean up any large mess
you make while you are staying there, put the trash in
the proper outside containers and clean up the dishes
you have used. Be respectful of the property and treat
it like it were your own.
What is
the reservation agreement for?
The
reservation agreement just states that you understand
that you are responsible for any damages to the cabin
that may occur while you are there. If you arrive and
you notice problems you may call our office to let us
know and these problems will be documented on your
reservation. We HAVE to have a signed reservation
agreement on file in our office before you check-in.
Where
are your cabins located?
Our
cabins are located in various places in Gatlinburg,
Pigeon Forge and Sevierville. Some are as close as .3
miles to town and not so secluded while others are as
far as 8 miles from town and really secluded. It all
just depends on the amount of privacy and location you
want. |
