Vacation Guidelines for YOU

 

  1. We sincerely strive to provide a wonderful, stress-free vacation during the moments YOU occupy one of our professionally managed properties. Amongst staff, we often refer to this belief as our “Vacation Philosophy.”
  2. Arrival (check-in) time starts after 4:00 PM with a guaranteed check-in time of 6:00 PM.
  3. Departure (checkout) time is before 10:00 AM.
  4. Be a conscious advocate of your temporary vacation home and the time it takes to properly prepare for each new guest. Please report any issues as soon as possible, and no later than 24 hours from your listed arrival time.
  5. Be cautious of potential noise ordinances. Excessive noise and foul language should be avoided. We call this approach our “Good Neighbor Policy.”
  6. Keep all electronics, appliances, and furniture in working order.
  7. We love pets; however, please respect the pet policy of each individually owned property.
  8. Please be respectful when choosing to smoke while on vacation. All of our properties prohibit smoking inside of the cabin.
  9. Please follow and observe all applicable Tennessee State Laws during your vacation.
  10. As time may present, we humbly ask that YOU observe our basic departure requirements as YOU prepare to leave our wonderful community. This approach encourages each guest to help facilitate in the success of each future reservation.
  11. Keep in mind that YOU will be vacationing in the Great Smoky Mountains and YOU may encounter steep driveways/roads, snow/icy weather, curious wildlife, and cellular/connection issues

Payment Schedules for YOU

Within 48 hours of receiving payment, the confirmation and electronic lease agreement will be sent to you. The Total Cost of the reservation (short-term lease), including rent, fees, and taxes, shall be paid based upon the following structure:

If your arrival date is more than 30 days out:

  • reservation total is more than $3,000, then $750 is due up front, with remainder due at 30 days prior to check in.
  • reservation total is less than $3,000, then $250 is due up front, with remainder due at 30 days prior to check-in.

If your arrival date is less than or equal to 30 days out, your entire balance is due at booking.

Vacation Lease Agreement

 

Short-Term Lease Agreement

The Agent and Owner agree to lease the Premises to Guest for the term specified above and on the terms and conditions set forth herein. This short-term lease agreement ("Lease") is entered into by the undersigned Guest (“Guest”) and Cabins for YOU, Inc. ("Agent") as manager for the owner ("Owner") of the cabin/condo/property ("Premises"). It is expressly acknowledged, and agreed, by the parties hereto that the Premises are being leased on a short-term basis as a vacation rental. Should you need any assistance, please do not hesitate to call us at 1.800.684.7865. Our mailing address is: 202 Dallas Hwy SW, Cartersville, GA 30120.

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Check-in Time

Check-in begins after 4:00 p.m. (EST) on the designated arrival date of your reservation with a guaranteed check-in time of 6:00 p.m. (EST). Guests are not permitted on the premises before the property is ready for occupancy. If you are in the area prior to check-in time, please enjoy the area's many attractions and restaurants. If you check into a property before 4:00 p.m. (EST) without an Agent’s permission, fees will apply.

Checkout Time

All properties must be vacated no later than 10:00 a.m. (EST). As Agent deems necessary, checkout time may be extended to facilitate Guest, though current occupancy rates and availability will determine plausibility. All late checkouts are subject to certain conditions and an additional charge.

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Property Use

Guest agrees that the Premises are to be used and occupied by Guest as a private dwelling, and for no other purpose. In the event there is a change in occupancy, the application process and approval from Agent is required in advance. No parties, receptions, large gatherings, weddings, or similar events are permitted without prior written authorization from Agent. Complaints of excessive noise and foul language or any other unlawful activity may result in immediate eviction from Premises. The entire amount of any rent, fees, and deposits will be forfeited if guest is evicted.

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Greek Life & Event Parties

Cabins for YOU does allow Greek and Specialty Organizations book Certain cabins. Due to a proven history of having more risk for damage claims, we have implemented a special process for serving these reservations. This could include an event fee, a mid-stay visit, and an increased deposit. We also require these groups to announce themselves before signing this agreement, so that we can start the proper process. If we discover infidelity or misleading information, it can cause an eviction or cancellation of reservation(s).

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Pet Policy

Unless specifically approved in writing, pets, as well as animals of any kind, are not allowed, with the exception of recognized and approved service animals. Properties that allow pets are limited to two (2) animals of no more than seventy five (75) pounds each, and as such will be subject to an additional non-refundable pet fee per approved animal. Pets are not allowed in pools, hot tubs, bathtubs, or showers.

The pet fee covers entry to the property and does NOT cover any of the following:

    • Urine on floors, carpet, linens, furniture, etc.
    • Scratched floors, walls, doors, trim, furniture, etc.
    • Damage to carpet, rugs, blinds or any other items in the property
    • Excessive pet hair and slobber
    • Extra cleaning and flea treatments

In the event a guest allows an unapproved or non-allowed animal of any kind on the Premises, Guest will be assessed an additional non-refundable fee of $500.00 and may also be subject to immediate eviction pursuant to Agent’s eviction policy set forth herein.

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Unforeseen Conditions

If any unforeseen conditions or problems with the Premises arise prior to or during Guest’s stay, Agent reserves the right to either refund Guest’s payment, pro-rate, or place Guest in a comparable property with similar amenities, number of bedrooms, etc. Such unforeseen conditions include but are not limited to: mechanical issues, storms, vandalism, flood, construction, etc. Agent and/or Owner assumes no responsibility for such unforeseen conditions.

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Property Protection

The Property Protection Plan covers unintentional damages to the Premises that occur during your stay, provided they are disclosed to management prior to departing Premises. The fee will pay a maximum amount - derived from cumulative amount of damage - of $1,500.00.

Guest may choose to purchase Enhanced Property Protection (EPP). EPP offers enhanced protection to Guest, increasing accidental damage protection. In some instances, EPP may also offer an extension to the current cancellation policy and additional monetary coverage; the coverage amounts are as follows:

  • $39 yields $1500 in coverage and no cancellation extension
  • $69 yields $2000 in coverage and a 30 day cancellation extension
  • $99 yields $2500 in coverage and a 45 day cancellation extension

Any damages that exceed the allotted amounts, intentional or unintentional, will be charged to the credit card on file. Smoking damage in or on the property and anything deemed “Pet Damage”, by Cabins for YOU--, is NOT covered by EPP. Guest has 30 days from departure to pay all monetary balances, should any exist, or Agent shall pursue collection of any outstanding funds. Any expenses incurred by Agent during the collection process shall be reimbursed by Guest.

Property Protection and Enhanced Property Protection can be purchased prior to Guest entering into Premises. Certain terms and conditions apply. As an alternative to Property Protection or Enhanced Property Protection, Guest may choose to pay a Refundable Damage Deposit, authorized and collected prior to Guest entering into Premises, that will act as a safeguard to Agent for any damages that may occur, whether unintentional or intentional. Any refund of Damage Deposit is subject to the terms of this Lease. No portion of the Damage Deposit will be refunded to a departing guest until all co-guests have vacated the Premises. Guest acknowledges that all, or a portion, of the Damage Deposit may be retained by Agent upon termination of the tenancy, and that any refund (full or partial) of the Damage Deposit to Guest shall be made within 30 days of reservation departure date.

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Escrowed Funds Release

Pursuant to the provisions of the Tennessee Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104(b)(3), Subdivision (D)(i), Cabins For You discloses the following as policy:

“All advance rent deposits, damage fees, taxes, and balance of rent due are deposited into a bank rental operating account. These deposits are considered earned income to Cabins For You upon receipt and may be used immediately. Any refunds are disbursed from the general fund of Cabins For You and are on a case-by-case basis.”

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Cancellation Policy

Guest cannot cancel (and receive reimbursement of rental funds) reservation, select different property, or change arrival date, for properties 4 bedrooms and larger, if the arrival date is within 5 months. Guest cannot cancel (and receive reimbursement of funds) reservation, select different property, or change arrival date, for properties 3 bedrooms and smaller, if the arrival date is within 2 months. There will be no refunds issued to Guest by Agent should Guest cancel reservation within guidelines of reservation arrival.

Trip Insurance is available for purchase, prior to last scheduled payment. Refunds or credits will not be issued due to any weather-related conditions and/or Acts of God that may hinder your trip, as these are not considered customary conditions for Agent operations. If an event such as this occurs, Cabins for YOU will assess the situation and form a proprietary plan of action to address affected reservations. If Agent reschedules reservation dates, Agent may refund the amount for which it was rebooked, excluding the reservation fee, property protection (or enhanced property protection) or trip insurance, which are non-refundable. Agent reserves the right to charge up to $150.00 to move cabins, change dates or cancel reservation.

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Maintenance and After-Hours Emergency Calls

It is expected that major systems in and around the Premises including, but not limited to, air conditioning, washer, dryer, refrigerator, hot tub, etc., as well as utility services such as electric, water, cable/satellite TV, internet, and natural gas could potentially break or be disrupted from time to time. Agent and Owner will attempt, during normal business hours, to repair the problem as soon as possible. Agent and Owner assumes no liability to Guest if such should occur, as all products have a useful life and break down occasionally. Our normal office hours are Monday through Friday from 8 a.m. - 9 p.m., Saturday - Sunday, 10 a.m. - 6 p.m. For after hours assistance, call our office at 1-800-684-7865. For life-threatening emergencies, call 911.

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Damage to Premises

Any damages or issues found by the guest must be reported within 24 hours of standard check-in time. If damages or issues are not reported within this timeframe, Guest will not be reimbursed. Please call 1-800-684-7865 to report any damages that would interfere with your overall satisfaction.. By renting and staying in the Premises, you are accepting full responsibility for all damages, defacement, and/or stolen items, except for normal wear and tear, acts of the Owner or Agent, defective products supplied by or repairs authorized by Owner, acts of third parties not invitees of the Tenant, or natural forces. All damages will be the responsibility of the reserving party and their credit card; as such, their credit card will be charged and/or security deposit withheld for any violations. Any excessive cleaning required will also be billed to Guest. Guest shall be liable for the full cost of replacement or repair, at Owner or Agent’s discretion, for any lost, missing, or damaged items of furnishings or equipment, including but not limited to: personal property that the Owner may deem necessary such as electronics and remotes, video game controllers, DVDs, dishes; excessive cleaning; missing linens or other items; intentional damage due to willful negligence, moving, cleaning or repairing furniture; carpet cleaning; damage to the hot tub or its cover, pool equipment and/or any other special features. Guest agrees to pay the minimum hourly expense of $100 per hour, per employee, in addition to the cost of materials. Cabins For You retains the exclusive and sole right to determine the cost of the value lost as the result of any and all damages.

Owner or Agent shall have the right to proceed against Guest to recover sums (exceeding or excluding the limits of the Property Protection or Enhanced Property Protection) for excessive cleaning, painting, or repairs to the Premises or replacement of lost or missing items for which Guest is responsible, together with any reasonable attorney's fees as provided by law.

Guest will be notified regarding said charges or deductions. Guest agrees that charges can be processed on Guest’s credit card; held security deposit; or, in the event that amount is not sufficient to cover all of the damage expense, Guest agrees to send payment within 14 days of notification.

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Guest Notice for Hot Tub, Swim Spa, and Pool Use

Guest acknowledges and accepts all responsibility for the safety of all individuals, approved or unapproved, including children, while using hot tubs, swim spas, or pools. Guest understands there is no lifeguard on duty and supervision is their responsibility. Guest agrees to release all liability of Agent and Owner. Guest agrees to report all cleanliness issues regarding hot tubs, swim spas, or pools upon arrival. Guest agrees to pay a cleaning fee if said cleanliness issues are reported more than 24 hours post arrival.

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Restricted and Unlawful Activity

No smoking is allowed in property or anywhere on the Premises. Guests who violate this provision will be assessed an additional non-refundable deodorizing and cleaning fee up to $500.00 and may also be subject to immediate eviction pursuant to Agent’s eviction policy set forth herein. Though most of our properties are keyless-entry enabled, a small percentage does still carry physical keys; If these keys are lost or misplaced by the guest, there will be a rekey fee passed to the party listed on file and on this agreement. Tampering or removing of any smoke detectors, carbon monoxide detectors, or any associated alarms located in or around the Premises will result in the Guest being charged a non-refundable, non-disputable fire safety violation fee of $1,000.00. No fires, except in installed fireplaces, are allowed unless in approved and designated fire pits during times of low fire risk when there is no burn ban in effect. No fireworks may be stored or discharged on the Premises at any time. Under no circumstances shall any illegal drugs or illegal activities be allowed on the Premises. Guest understands that possession and use of any such substance, or engaging in such activity, is grounds for immediate eviction and forfeiture of payment.

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Eviction

Guests and their guests agree to adhere to local laws, rules, and regulations, to not disturb the peace, to keep the property in a clean and sanitary condition, and to comply with the no-smoking and no-pets rules. Guests are subject to immediate non-judicial eviction from the rental for the following reasons: (1) Smoking anywhere inside Premises or on decks, patios, or terraces attached to Premises; (2) Pets on the rental property, unless allowed with paid pet fee; (3) Violation of the Illegal drug or Activity provision; (4) Guests under the age of 21 years who are not related to Guest; (5) Complaints of noise, loud music, foul language, or otherwise disturbing of the peace; (6) Violation of any fire safety policy; (7) Destruction and/or damage of the Premises; (8) Failing to vacate the Premises by the aforementioned checkout date and time; or (9) For any reason the Owner or their Agent deems appropriate in order to maintain the safety and security of the Premises and surrounding areas. The entire amount of rent and security/damage deposit will be forfeited for violation of any of the foregoing reasons, regardless of whether Guest is evicted.

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Liability

Guest agrees that all personal property on the Premises shall be at the risk of Guest except as provided by Tennessee State Law. Owner and Agent shall not be liable in any manner for loss due to theft or damage sustained by fire or water, howsoever caused, or by any other cause to Guest’s personal property. Guest shall be responsible for the cost of repairing the Premises and/or any property that is damaged during Guest's occupancy of the Premises, ordinary wear and tear excepted.

Except as provided by Tennessee State Law, Owner and Agent shall not be liable for claims, demands, causes of action, judgments, attorney's fees, costs, and expenses arising from or connected with Guest’s use or occupancy of the Premises or that Premises adjacent thereto; nor claims, demands, causes of action, judgments, attorney's fees, costs and expenses for property damage, bodily injuries or death suffered or caused in or about said Premises or the premises adjacent thereto, resulting directly or indirectly from the acts or neglect of Guest.

Additionally, Owner and Agent shall not be liable should items be left behind in the cabin after Guest’s stay. Agent will attempt to return items, at the cost of the Guest, should they be located, however, no guarantee is made.

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Arbitration

Guest agrees to settle any disputes and/or legal complaints arising under or related to this contractual agreement, through the process of arbitration. Guest agrees to waive the right to sue, participate in class-action lawsuits, and appeal. Furthermore, guest agrees to pay all costs, expenses and attorney's fees, as allowed by law, expended or incurred by Owner or Agent by reason of any default or breach by Guest of any of the terms of this Lease.

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Disclosure of Information of Lead-Based Paint, Lead-Based Paint Hazards

Housing built before 1978 may contain lead-based paint. Lead from paint, paint chips, and dust can pose health hazards if not managed properly. Lead exposure is especially harmful to young children and pregnant women. Before renting pre-1978 housing, lessors must disclose the presence of known lead-based paint and or lead-based paint hazards in the dwelling.

Agent/Owner DISCLOSURE:

  • Agent/Owner has no knowledge of lead-based paint and/or lead based paint hazards in the housing.
  • Agent/Owner has no reports or records pertaining to lead-based paint and or lead-based paint hazards in the housing.
  • Agent/Owner will provide, at the Guest’s request, a copy of the federally approved pamphlet on lead poisoning.
  • Agent/Owner has informed the lessor of the lessor's obligation under 42 U.S.C 4852d and is aware of his/her responsibility to ensure compliance

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