Cabins for YOU Cabin Rentals | Frequently Asked Questions

What do we need to bring to our Gatlinburg or Pigeon Forge cabin?

You need to supply your own share of food, drinks, and charcoal and lighter fluid for the charcoal grills as well as any dish soap, paper towels/napkins, extra toilet paper, and extra trash bags. We provide your linens, 1 trash bag per container, 1 roll of paper towels, and 1 roll of toilet paper per bathroom. If you are staying for an extended period of time, you will need to supply extras. Also, we only provide 1 towel and 1 washcloth per person the property sleeps, so if your cabin does NOT have a washer and dryer, you may need to bring extra. If your cabin has a propane grill, you will have to provide the gas. A tank will be provided, but Cabins for YOU is not responsible for its contents or refills.

How do we get directions?

You can easily call our office at 1-800-684-7865 or email your Vacation Planner to request directions. Also, when you make a reservation, you will receive directions via email and/or phone call, roughly 48 hours from check-in date.

In addition, we recommend you print and use our directions in lieu of your GPS, due to the terrain of the area and sub-par cellular signal.

Where do we pick up the key?

Our cabins do not have traditional keys; instead, each cabin is equipped with an electronic keypad that requires a numerical code. Two days before your check-in date, we will call you and/or email you with the key code for the cabin. You will use this code every time you enter the cabin. The lock button for the door is located in the center of the key pad (unless otherwise stated).

Where do we place linens when we check-out?

You will just place towels and washcloths in the bath tub. We will take care of bedding!

Do you allow pets in your cabin rentals?

Some of our cabins do allow pets for an additional fee. Check out our Pet-Friendly Cabins page where we have conveniently gathered all of our pet-friendly properties.

What if I have a service animal?

As long as it is registered and is an approved species, we will honor these heroes!

Will Cabins For You dispatch maintenance/housekeeping/third party vendor to a pet-friendly cabin?

Cabins for YOU will only dispatch maintenance, housekeeping, or a third-party vendor to your pet-friendly cabin if at least one of the two following requirements are met: 1) your pet is secured in a kennel or crate during the entire time Cabins for YOU or third-party personnel are present 2) you are present in the cabin when the Cabins for YOU or third-party personnel arrives and during the entire time the employee is present in the cabin so that you can keep control of your pet. If at least one of the requirements above is not met, Cabins for YOU will not dispatch maintenance/housekeeping or a third-party vendor to your cabin.

What is check-in time? Checkout time?

For our Cabins for You members, check-in begins at 3:00 p.m. EST on the designated arrival date of your reservation.  For non-members, check-in is guaranteed by 6:00 p.m. EST.

Checkout time is 10 a.m. EST. There are VERY few exceptions to this rule as we have to have time to get the cabin ready for the next guests. If you would like to inquire about the possibility of a late checkout, you may speak with a representative on the morning of your departure and fees may apply.

How can I make a reservation? How are the payments made? Do we pay it all in full when we make the reservation?

You can either make a reservation online or call our toll-free number at 1-800-684-7865 to speak with a Vacation Planner.

We accept payments via credit card, electronic checks, and OVERNIGHT money orders.

If your arrival date is more than 120 days out, here is what you will be expected to pay at booking:

  • 15% is due upfront, with half due at 120 days and the remainder due 30 days prior to check-in.

If your arrival date is between 31 and 120 days out:

  • Half of the total is due now, and the remainder is due 30 days prior to check-in.

If your arrival date is less than or equal to 30 days out:

  • Your entire balance is due at booking.

What is the cancellation policy?

In order to be guaranteed a refund, a guest must cancel a reservation for a 3-bedroom cabin or smaller more than 3 months in advance and must cancel a reservation for a 4-bedroom or larger cabin more than 6 months in advance. In this case, the Reservation Fee and Trip Insurance (if applicable) will not be refunded. Cabins for YOU will not issue refunds or credits due to any weather-related travel conditions and or acts of god that may hinder one’s trip. This is why we offer Trip Insurance.

If a guest chooses to cancel their reservation within the time guidelines listed above and has not purchased the Trip Insurance, the only way Cabins for YOU will issue a refund is if the guest’s cabin is rebooked for the same dates. If Cabins for YOU can rebook the cabin for the original dates, a refund of the amount for which it was rebooked minus the reservation fee will be issued to the card on file on the reservation. The reservation fee is never refunded. If the dates for that cabin do not rebook, Cabins for YOU will not issue a refund.If a guest chooses to cancel their reservation within the time guidelines listed above and has purchased the Trip Insurance offered through Red Sky – Mountain Trip Preserver – the guest must first cancel their reservation with Cabins for YOU. After that, the guest can file a claim through Red Sky for a refund. If Red Sky approves the claim, the refund is issued from Red Sky. If Red Sky denies the claim, the guest falls under the Cabins for YOU cancellation policy. If the cabin rebooks, Cabins for YOU will issue the guest a refund for the amount that it was re-booked, minus the Reservation Fee and the Trip Insurance. 

What is Cancellation Protection?

Cancellation protection is best explained as “the ability to cancel a booking” service. It’s not a replacement for RedSky’s Travel Insurance, but an additional option for you to have peace of mind when traveling to Gatlinburg or Pigeon Forge, Tennessee.

Cancellation Protection Disclaimer:

  • Guest can cancel for any reason and will be refunded 100% of nightly rents and fees, excluding reservation fee, cancellation fee, and trip insurance.
  • Refund will be processed immediately but may take up to 7 business days to reflect on guest’s banking account.
  • Cancellation protection must be purchased at time of booking.

Under extreme circumstances, typically labeled force majeure or act(s) of God, including but not limited to:acts of God, fire, flood, earthquake, strong winds, war, hostilities, invasion, act of foreign enemies, mobilization, requisition, embargo, rebellion, revolution, insurrection, civil war, contamination by nuclear/biological/ other agents, riot, strikes, acts or threats of terrorism or any other circumstances, agent reserves the right to enforce extenuating circumstances policies that may preclude the agent from fulfilling the terms of cancellation protection.

Check out our Gatlinburg Travel Advice article for information on Trip Insurance. Trip Insurance is non-refundable as well.

What is Enhanced Property Protection (EPP)?

Accidents happen, and you don’t want to spend your vacation worrying about spills, broken glass, dents, and more. Enhanced Property Protection – available in 3 tiers – covers property damage caused by accidents in the cabin, giving you peace of mind knowing that if you break something, you won’t be out the full cost.

Tier 1 | up to $1,500 accidental property protection

  • No security deposit

Tier 2 | up to $2,000 accidental property protection

  • No security deposit

Tier 3 | up to $2,500 accidental property protection

  • No security deposit

What is the minimum night stay?

Our preferred minimum is a 2-night stay unless your trip is booked last minute (Please call in for details). We require a 3-night minimum stay on all of our cabins for Memorial Day, Labor Day, and the 4th of July. For Christmas, New Year's, and Thanksgiving, there is a 3-night minimum stay for our 1-2 bedrooms and a 5-night minimum stay for 3 bedrooms and larger. Please call our toll-free number at 1-800-684-7865 to speak with a Vacation Planner for further details.

What do I do in case of an emergency while at a cabin?

If it is a medical emergency, please call 911. If it is a mechanical or a non-threatening emergency, please call 1-800-684-7865 and press option 2 to speak with an agent.

How do you handle maintenance problems while we are there?

Please call our office and notify us about your problem as soon as possible. We will send someone from maintenance if troubleshooting is not effective. Most problems are usually minor and can be corrected on the same day. Remember: the earlier you get in touch with us with a problem, the sooner it can be corrected.

What happens if we have to leave our vacation early?

You will need to call our office at 1-800-684-7865 and speak with a manager about your situation. We will try our best to work out a fair solution with you.

What other fees are included in your total cost of the cabin?

We charge a mandatory reservation fee and a cleaning fee that covers our vacation rental cleaning checklist after your departure. Both vary depending on the cabin size.

Are we responsible for cleaning before we check out?

You are responsible for making sure the cabin is still in good condition. We will expect you to put the trash in the proper outside containers, clean up the dishes you use, and clean up any large mess you make while you are staying there. We expect our guests to be respectful of the property and treat it as if it were their own.

What is the reservation agreement for?

The reservation agreement is a contract between us (CFY) and the guest that states specific terms and expectations. It is an industry standard and we must have a signed reservation agreement on file in our office before you check in.

Where are your cabins located?

Our mountain cabins are located in various places in Gatlinburg, Pigeon Forge, and Sevierville. Some are within walking distance to town and not so secluded while others are farther away from town and much more private. It all just depends on the amount of privacy and location you want.

What if the cabin we book goes off program?

We do our best to provide the most up-to-date and accurate information for our cabins. Each cabin, however, is individually owned and insured. Cabins for YOU is not responsible for errors due to changes made by owners. If an owner removes their property(ies) from the rental program, we will do our best to accommodate you. You will either A) be provided with a cabin of equal or greater value to the one you booked or B) be refunded your full reservation amount if replacement is not possible.

Will cabin prices and/or amenities change?

Cabin prices, specials, peak/holiday seasons, and cabin amenities are subject to change with or without notice. We will do our best to keep published prices and amenities up to date.

Do you provide firewood?

We provide firewood to some properties during fireplace season — October through March. Firewood is not provided during the off-season despite any lit pilots. Additional firewood is not provided for firepits; however, guests may choose to use supplied firewood for firepits.