Gatlinburg Cabin Rentals and Pigeon Forge Cabins - Policies

Cabin Rental Reservation Agreement

All Checks and Reservation agreements must be mailed to our GA Address:

TO RESERVE A CABIN:

Payment in full is required if you are checking in within 30 days. Your credit card will be charged. If your reservation is within 6 months, half of the balance is due at the time of reservation.  The remaining balance is due 30 days prior to your arrival. If making a reservation beyond 6 months, one night's rental is due at the time of the reservation. Half of the remaining balance is due 6 months prior to your reservation. The remaining balance will be due one month prior to your reservation. All balances are due within one month of the reservation. You will be charged a $45.00 reservation fee, $20.00 hot tub fee and a cleaning fee (amount will depend on the size of the cabin). These charges will be included in your total that is given to you at the time of reservation.

A signed copy of the Reservation Agreement must be in our office the same day that you make your reservation. A Security Deposit and Wavier is required for 3 bedroom and larger cabins and must be on file in our office.

A reservation confirmation will be sent after the first deposit is received and confirmed through payments. Acceptable payment methods include check, credit card or money order.  Checks must be in our office 30 days in advance of check-in. No payments will be refunded.  There are no cancellations.

Cancellation Policy:

If we can re-book your cabin dates, then we will refund your money the amount for which it was re-booked.  There is a $35.00 charge for cancellations, moving cabins, or moving dates.

You cannot cancel or move dates within 3 months of your reservation date. Cabins 5 bedrooms and larger cannot be canceled within 6 months of your check in date. Refunds are not given for any cancellations beyond this time frame. Trip Insurance is offered for your convenience.

We will call you two days prior to your check-in with the key code to your cabin. The key code is all you need for check-in.  You do not have to check-in at our office.

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• Gatlinburg Travel Advice

CHECK-IN IS AT 4PM.  CHECK-OUT IS BY 11AM.

(A charge will be placed on your card if you check in early or out late.)

Understand that by renting and staying in our cabins you are accepting full responsibility for all damages and/or stolen items.  All damages will be the responsibility of the reserving party and their credit card will be charged for any violations.  Any excessive cleaning will be billed to you.

Cabins For You only provides a minimal supply of toilet paper, paper towels, and trash bags. If you feel that you will need more than provided we suggest that you bring your own supply. If your cabin does not provide a washer and dryer you may also want to bring extra towels. We do not bring out extra towels to your cabin. (Seth's Red Oak Lodge only provides 1 towel per person, this lodge does not have a washer/dryer).

Before your departure, place towels and sheets in bathtub (no comforters).  All dishes and cookware should be washed and returned to the cupboards, and garbage sealed in plastic bags provided and placed in outside containers.  Please leave the hot tub temperature turned down.  Place the air-conditioning temperature to 85, or the heat to 65, in the AUTO position only.

If you happen to leave something behind there will be a minimum $25 charge to return the items to you.

We are not responsible for weather conditions.  Four-wheel drive and chains may be required during winter months.  Every effort will be made by Cabins For You to correct any problems you may encounter during your stay, however there are no refunds.

For after hours assistance with your cabin rentals, call our office at 1-800-684-7865 ext. #4 and leave a message. Someone will call you shortly thereafter.  Our office hours are Monday, Thursday, and Friday from 8am-12am; Tuesday and Wednesday 8am-10pm; Saturday 9am-9pm; and Sunday from 10am-9pm.  Unfortunately appliances, air conditioners, refrigerators, televisions, hot tubs, etc., occasionally malfunction.  We cannot guarantee them to perform 100% of the time. We do however, guarantee to correct the problem as soon as possible....DURING NORMAL BUSINESS HOURS.  Please remember if you call as early as possible (9am) we can work out a resolution faster. No refunds will be given for malfunctioning equipment or power outages.

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Our after hours emergency number is 1-800-684-7865 ext. #4.

After hours are 9pm-8am.  The use of this number is for an incident involving a threat to life or property (such as fire, broken water pipes, non-working furnace in cold weather).  Malfunctioning equipment including hot tubs, burned out light bulbs, insects, etc. are not emergencies. For life threatening emergencies call 911.

Hot tubs

Please remember there are certain health risks that are associated with using a hot tub. Our housekeepers drain, sanitize, refill and replenish chemicals in all tubs prior to your arrival therefore it may not be warm till later that evening. Hot tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT STAND ON THE HOT TUB COVERS, they will break and you will be charged for replacement. Remember when not using the hot tub, leave the cover on so the hot tub will stay warm and debris will stay out. Please shower before using the Hot Tub as some body lotions/etc. mixed with the hot tub chemicals can cause a rash on your skin. We are not responsible for any jewelry or clothing damage if worn in the hot tubs.

A MINIMUM FEE OF $500.00 will be charged if BUBBLES, BATH OILS, OR ANY OTHER FOREIGN SUBSTANCE is used in the hot tub or swim spas.

SMOKING OR PETS ARE NOT ALLOWED IN THE CABINS.

The Rental Unit Damage Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3000. If, during your stay at one of our Rental Properties, an Insured Person causes any damages to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Rental Unit Damage Protection Coverage are contained in the Certificate of Insurance or Insurance Policy. The Rental Unit Damage Protection can be purchased up to, and including at, check in. By submitting payment for this plan, you authorize and request CSA Travel Protection to pay directly Cabins For You any amount payable under the terms and conditions of the Rental Unit Damage Protection. Please contact Cabins For You directly if you do not wish in this plan or assignment. If your damages exceed $3000, the jurisdiction for a small claims action against you shall be Sevier County, Tennessee. You may opt out of this insurance any time prior to your check in by allowing a credit card authorization in the amount of the Damage Deposit for your unit. Please see the damage deposit schedule, below.

Required for 3 bedroom and larger cabins:

• 3 - 6 bedroom - $250.00
• 7 bedroom and larger - $500.00
• Seth's Red Oak Lodge - $500.00
• Beach House - $1000.00

DISCLOSURE OF INFORMATION OF LEAD-BASED PAINT AND OR LEAD-BASED PAINT HAZARDS.

• Housing built before 1978 may contain lead-based paint. Lead from paint, paint chips and dust can pose health hazards if not managed properly. Lead exposure is especially harmful to young children and pregnant woman. Before renting pre-1978 housing, lessors must disclose the presence of known lead-based and or lead-based paint hazards in the dwelling. Lessee must also receive a federally approved pamphlet on lead poisoning prevention.

LESSOR'S DISCLOSURE

• Lessore has no knowledge of lead-based paint and/or lead-based hazards in the housing.

• Lessore has no reports or records pertaining to lead-based paint and or lead based paint housing.

• Lessee will be provided a copy of the federally approved pamphlet on lead poisoning prevention in the cabin information booklet.

• Agent has informed the lessor of the lessor's obligation under 42 U. S. C 4852d and is aware of his/her responsibility to ensure compliance.

**Pets are allowed in Pet Friendly cabins for a fee of $50.00. 

I have read and understand and agree to all the rental policies outlined here by Cabins for You.

Type Of Card:_______  Last Four Digits Of Card:_______  Total Amount For Rental:______

Please sign, date and return to our office.

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Signature                                                                 Date

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Credit Card Holder's Signature Date

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Please sign then fax or mail to our office.

I understand that I am responsible for the condition in which the property that I have rented from Cabins For You is left after check-out.  I agree that the cabin will be left in the same condition found upon check-in, except normal wear and tear. If it is not left in the same condition, I will be responsible for any damage, (including clogged plumbing), to the property or the property's contents, and any legal fees paid for such collection by the owners.  I will not hold the owners of Cabins For You responsible for any injuries or damages caused by accident on the property of any kind.  I also will not hold the owners liable for any theft of money, jewelry, personal property or valuables of any kind.  I also understand that if excessive cleaning is required after my departure, I will be charged a minimum fee of $100.00. I acknowledge that there is no smoking or pets allowed in the cabins.

I understand that I will be charged additional fees if I use more bedrooms/rooms than agreed upon at the time of my reservation.

Please sign, date and return to our office.

Signature  _______________________________________________

Driver's License Number  _______________________ State ______

Date  __________________

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